Awesome Hair in Los Angeles, California

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• Lindsey Thurow

  Posted Jun, 18 2019

  I came in to the salon as a first time customer. I had called and told them that I had blonde hair with 2 inches of regrowth. I simply wanted my roots touched up. The colorist ended up turning my hair orange and yellow and I had to ask her to try to fix it two times. She was unable to fix the color. She told me I could come back. I had planned on returning out of naivety. After speaking with three professional stylist they recommended that I request a refund and go to somebody else. I'm not sure why I would want to go back to someone that already made a huge mistake. So I decided to call and ask for my money back. I was told that I should have been charged more in the first place and that they were only willing to offerMe $50 refund. I insisted on a full refund and they told me they could not do that so essentially I paid $50 to have my hair turned orange. I told him this was not right and she just continued to argue with me. Also they wanted me to come pick up my refund in cash when I had already paid on a card and I simply wanted it returned to the card. This was a terrible experience and I would avoid this place.
  
  Update the owner of the salon called me back to tell me that I needed to come in to be examined otherwise they would not refund me my money. I replied with a very professional and kind text stating I’m a customer and they should want to fix the problem for me to which they had no response. This place is a joke of a business with terrible customer service. They honestly ruined my hair and it has cost me hours of stress and anxiety and money to fix when I could. If they can’t even tough up some roots I doubt they’re capable of much else.

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